Returns
We are confident you will love your Nellie’s Lane skirt but if you're not satisfied with your purchase, you can return it to us within 14 days of receiving it for a full refund.
PLEASE NOTE: To receive a full refund, items returned must be unused, with the tags still attached.
We do not accept returns on items that have been worn, damaged, washed or altered in any way.
We do not refund for change of mind.
We process all returns within 5 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
If you do not receive a refund within this period, please check your junk mail or email us at returns@nellieslane.com.au.
If your return meets these requirements, no need to email – simply send it back including this completed Returns Form (PDF). Return shipping costs will be your responsibility. Once we receive your items, we will process it and email you within 7 business days.
If you've received an incorrect or faulty item, please email photos of the fault to customercare@nellieslane.com.au so we can confirm the return is acceptable. Nellies Lane does not provide refunds for change of mind, incorrect size or faults to the garment made by the customer.
Important: If your return does not meet these requirements, it will be sent back with shipping charges payable by you, the customer. Please don't send your parcel back to us as Return To Sender (RTS), or we will need to take $12 off your store credit to cover postage costs.
HOW TO RETURN YOUR ITEM(S)
Step 1: Download and print our Returns Form.
Step 2: Complete the form and send it to us with your return:
Send to:
NELLIE’S LANE
46 ARTHUR PHILLIP DRIVE
NORTH RICHMOND NSW 2754
If you can't access a printer, simply write a note including all details you can see on the returns form (PDF). If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.
All of our Nellie’s Lane skirts are checked for flaws and faults before being posted out but on the rare chance one slips through the cracks, here is what to do.
If your item is faulty and you contact us within 1 month of receiving it, we will replace it with the same item. If the item is out of stock, we will offer you a refund.
Please note – we advise trying all items on upon receiving them so you can check for faults and this can be sorted within this timeframe. This is in line with Australian Consumer Guidelines.
Please do not return the item to us directly; first, please email photos of the fault to customercare@nellieslane.com.au along with:
Your Order Number
Name of faulty item(s)
Description and photos of the fault(s)
Once it has been reviewed and deemed a fault, we will email you with confirmation of exchange.